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MyCommunity
Software for the Property Manager, Condominium and Home Owners Associations.
 
General  FAQ's
  1. What is an online Community?
  2. Do I need internet access?
  3. Do I need special Software?
  4. Is an online Community safe?
  5. Will you sell my information to companies?
  6. How do I start using the online community?
  7. When should I use an online community?
  8. Can I use an online community if I am not a member?
  9. Can I do my community accounting?
  10. Do I need to sign a long term contract for your services?
  11. Do I need to have special technical knowledge to use a MyCommunity Web site?
  12. Do you offer online payments through a MyCommunity Web sites?
  13. Who owns the communities data?
  14. Can I save letters created by a previous management company?
  15. Can residents RSVP Community Events?
  16. Can I use my cell phone to access MyCommunity ?
  17. Can I backup my community's data locally to my own computer?

 

FAQ's Specific to Web Sites
  1. Why does my community need a Web site?
  2. There are many Web site providers ... aren't all Web sites alike?
  3. Why use MyCommunity for my Web site?
  4. Do you offer a free trial or guarantee?
  5. Can my association save money using a professional MyCommunity Web site?
  6. How long does it take to get a MyCommunity Web site setup?
  7. Will someone guide me through the initial implementation of my MyCommunity Web site?
  8. Do I need a domain name?
  9. Can I have more than one Administrator for a MyCommunity Web site?
  10. Do I have the ability to customize menu items?
  11. Can I customize my community's Home Page?
  12. Can I make some areas of the site private?
  13. Will my Web site be fully searchable?
  14. Can I send email announcements from my Web site?
  15. Can I create and send surveys through my MyCommunity Web site?
  16. Can I create and send voting proxies through my MyCommunity Web site?
  17. Can we post classified ads and For Sale, For Rent, etc. on my MyCommunity Web site?
  18. Can we maintain a Member Directory on our MyCommunity Web site?
Other Miscellaneous FAQ's
  1. Will my monthly fee ever increase during the life of my subscription?
  2. Are there additional add-on's that I will need to purchase to use our MyCommunity Web site?
  3. When my MyCommunity Web site is launched, how do I get people to use it?
  4. MyCommunity sounds great. What's the best way to get started?
  5. How can my community pay for their MyCommunity invoices?

Q:What is an Online Communityn interactive experience for the residents and members of a community.


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Q: Do I need Internet access to use an Online Community?

A: Yes, your entire community is conducted and monitored online.

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Q: Do I need special software?

A: No special software is necessary. Any compatible web browser will work (Internet Explorer, Firefox, Chrome, and Safari).

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Q: Is an online Community safe?

A: Yes. Your identity is protected in every aspect of the community.

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Q: Will the online community sell or give my e-mail address or other private information to other companies?

A: Your online community will never release any contact information. Please read our Privacy Policy  for more information.

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Q: How do I start using the online community?

A: That depends on how your community is setup. Either your management company will register you as a new member of the community or you will activate your own membership yourself. Once registered, just login and your ready to go with all community features available to you.

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Q: When should I use an online community?

A: Any time you want to gather information about your community.

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Q: Can I use an online community if I'm not a member?

A: Yes, however a member has access to all the functionality of the community. Activate your membership when you first go online!

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Q: Can I do my community accounting?

A: Yes, MyCommunity has fully intergrated community accounting. We offer both "Cash Basis" and "Accrual Basis" accounting at the flip of a switch.

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Q: Do I need to sign a long term contract for your services?

A: No. We utilize a simple one year "Service Agreement" that is easily understood by all. Under this agreement you also receive full service support at No Charge during your term.

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Q: Do I need to have special technical knowledge to use a MyCommunity Web site?

A: No, MyCommunity Web sites are purposely built to be intuitive and easy to navigate so you can find what you are looking for quickly, typically between 1-2 clicks by design. Also, members create their own sign in and password for easy and private Web site access 24/7/365.

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Q: Do you offer online payments through MyCommunity Web sites?

A: Yes, you can accept online credit card and debit card payments along with E-Checks from your residents directly on your Web site. It just requires setting up a merchant account, and we will help you with that too. The resident simply pays a nominal convenience fee for this service if your community wishes to charge such a fee.

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Q: Why does my community need a Web site?

A: First and foremost, a professional MyCommunity web presence will save you time, money and headaches by automating most of the time-consuming tasks necessary to manage a community association. Plus, these days having a professional MyCommunity Web presence is more of a necessity than a luxury. A MyCommunity  Web site improves communication between the community manager, Board of Directors, residents and vendors. You can provide residents instant access to information through online documents, events, news items, etc. You can offer online payments for ultimate convenience, manage events, distribute Newsletters, etc. The list goes on and on as to the benefits of an easy-to-use professional MyCommunity  Web site. You can even generate revenue through the site.  Read "Why Web-Based Software " an informative overview.

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Q: There are many Web site providers ... aren't all Web sites alike?

A: No. There are vast differences between just having a Web site and providing a professional MyCommunity Web presence. The Web is full of badly-built association Web sites that are not utilized and definitely don't project the image or interests of the association. And they don't get used because they look amateurish, have minimal functionality, are not intuitive, inflexible, with poor design and poor navigation. We at TALogic seek to turn visitors into repeat users by offering continuing value when using the site. You can get exactly what you need, when you need it in an effective and efficient way with a professional MyCommunity Web site.

So, Yes there are many association Web site providers but only a select few that focus on:

  • Design and Usability
  • Accessibility
  • Content Management
  • Cross-Browser Compatibility
  • SEO Compatibility
  • World-Class Customer Support
TALogic provides the highest quality, most professional MyCommunity Web sites that get used and stand out above the rest.

Don't you want the best for your community?

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Q: Why use MyCommunity for my Web site?

A: Since 2000, our use of world-class technologies, industry expertise, and many years of successful Web site implementations make us the right choice for you. Our Web sites offer the most functionality (no extra add-on's to buy), with easy to use interfaces, multiple built-in advanced features for Administrators, Board of Directors, and Property Managers that save time and money for our clients. There is no risk partnering with TALogic for your MyCommunity Web site. We are simply the proven leader in the industry. And all backed by the best and most knowledgeable service team in the industry.

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Q: Do you offer a free trial or guarantee?

A: TALogic offers the industries best satisfaction guarantee. Your subscription purchase is risk free! If for any reason you wish to discontinue using MyCommunity just inform us or your agent  and we will gladly close your account at the end of the month in which we are notified.

We also offer a free, fully functional, online demo site  for you to play around in, consider it your own private sandbox. Where you can try everything and experiment. You may even so how other have implemented different features.

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Q: Can my association save money using a MyCommunity Web site?

A: Yes. The savings in time, money and headaches is significant! The most obvious time and money savings can be in printing, publishing, postage, faxing, distributing documents, and answering multiple phone calls and emails as your Web site will enable you to effectively and efficiently disseminate and receive information online.

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Q: How long does it take to get a MyCommunity Web site setup?

A: Your new MyCommunity Web site from TALogic will be operational within 24 hours after obtaining your domain name. Then you will have some initial steps to complete, such as uploading community members and address. Most communities will have their MyCommunity Web site ready to launch within a week or two. Your personal Account Manager will guide you to success.  View our "Quick Start Guide ".

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Q: Will someone guide me through the initial implementation of my MyCommunity Web site?

A: Yes. Your personal account manager has many years of successful implementations to ensure your success. We at TALogic will implement all necessary steps to see that your new MyCommunity  Web site is ready for use and your Account Manager will guide you through any questions you may have.Should you not want to enter all the initial data, TALogic also offers "Initialization Services " to do it all for you. You get to pick and choose what you do and what TALogic  does.

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Q: Do I need a domain name?

A: Yes. We can register and manage a domain name for you or you can register and manage a domain name yourself. This is very easy to do and you own it. If you already have a domain name you can keep it and continue to manage it as you see fit. We will help you point your existing domain to your new MyCommunity Web site.

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Q: Can I have more than one Administrator for a MyCommunity Web site?

A: Yes. You can have as many site Administrators as you would like for your community site.

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Q: Do I have the ability to customize menu items?

A: Yes, MyCommunity allows you to have control over which menu items are activated and appear on the menubar.

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Q: Can I customize my community's Home Page?

A: Yes. The Home Page can be customized by adding home page features to your site. These features can be created using MS-Word and saved in html format and uploaded to the site. The home page can also include Weather, Classifieds, Documents, Messages, Images and Discussions, and more.

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Q: Can I make some areas of the site private?

A: Yes, MyCommunity offers multiple permission levels so that non-public areas are not available to everyone accessing your web-site but allows members access to their private areas. Secure private areas are also available to administrators, Board members, property managers, and vendors depending on their permission level.

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Q: Will my Web site be fully searchable?

A: Yes, MyCommunity allows you to search all your communities documents, not just document titles but the actual content of the document.

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Q: Can I send email announcements from my Web site?

A: Yes, MyCommunity gives you the ability to send targeted emails to individual members or mass emails to all members.

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Q: Can I create and send surveys through my MyCommunity Web site?

A: Yes, and the survey will by mass distributed and tracked for results.

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Q: Can I create and send voting proxies through my MyCommunity Web site?

A: Yes, and the proxies will by mass distributed and tracked for results.

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Q: Can we post classified ads and For Sale, For Rent, etc. on my MyCommunity Web site?

A: Yes. You have restricted postings for community members only. Classified ads are automatically deleted after 3 months and property ads are deleted after 6 months.

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Q: Can we maintain a Member Directory on our MyCommunity Web site?

A: Yes. And residents are able to update and change contact information. Residents decide what, if any, personal contact information is displayed and can elect to subscribe to email notifications, all from the comfort of their computer.

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Q: Will my monthly fee ever increase during the life of my subscription?

A: No, your monthly fee will not change during the life of your subscription. You will continue to receive unlimited support and guidance as needed to make you successful.

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Q: Are there additional add-on's that I will need to purchase to use our MyCommunity Web site?

A: No, your site is fully functional and there are no add-on's, no extras to buy.

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Q: When my MyCommunity Web site is launched, how do I get people to use it?

A: Considering that at least 85% of all homes have Internet access this should not create a hardship. It is really a matter of informing your community that you are launching your professionally built MyCommunity  Web site and what services will be available through the site. And, most important, the benefits they will receive through enhanced communication and 24/7/365 access to relevant community information. Our Clients have successfully used multiple communication tools to spread the word including a letter to all residents, upcoming Newsletter announcement, sign posted at entrances, insert in billing statements, etc. Multiple announcements in multiple formats will ensure the highest rate of adoption.

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Q: MyCommunity sounds great. What's the best way to get started?

A: First, take a test drive  of MyCommunity. It is a fully functional demo that will give you a great overview of MyCommunity and allow you to see how MyCommunity will bring your association into the 21st century. Then tell us  more and fill in some basic contact info, and one of our consultants will contact you shortly.

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Q: Who owns the communities data?

A: The community owns the data. The community data is always safe when changing managers. Just change the privliges and add a new manager when ready. The community can backup their data at anytime using MyCommunity "Year End Processing" and save it anywhere they like.

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Q: Can I save letters created by previous management company?

A: Letters/Documents created by previous management can be uploaded for safe-keeping and easy retrival. A added beneifit is that this eliminating the expense of saving and storing all those hard copies for years in air-conditioned storage facilities or rows of filing cabinets.

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Q: Can residents RSVP Community Events?

A: Yes, Events have RSVP, so you will always know who is coming to your event and a guest list is easily created.

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Q: Can I use my cell phone to access MyCommunity?

A: Yes, We support most mobile devices. (Smart phones and tablets)

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Q: Can I backup my community's data locally to my computer?

A: Yes, this is an option for administrators when doing database backups.

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Q: How can my community pay for their MyCommunity invoices?

A: The community can pay their monthly MyCommunity  fees using their PayPal account or any credit card by clicking the Make a Payment  menu option. Of course, TALogic will always accept checks sent to our corporate address. (Tampa Automated Logic, 7819 Niagara Ave. Tampa, FL 33617)

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